Privacy Policy

This Privacy Policy describes how PowerSense HK collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly as you use our platform to understand and manage your energy consumption.

Information We Collect

We collect information in several ways to help you better understand your electricity and gas bills. When you create an account, we gather your name, email address, and contact details. As you use our platform to analyze your CLP or HK Electric bills, we collect the consumption data you provide, including tariff information and usage patterns.

We automatically collect technical information about your device and browsing activity, such as your IP address, browser type, and pages visited. This helps us improve our service and understand how users interact with our energy management tools. We also use cookies and similar tracking technologies to enhance your experience when comparing gas supply costs or exploring seasonal cooling budget adjustments.

How We Use Your Information

We use your personal information to provide and improve our energy bill analysis services. Your data helps us generate insights about your consumption patterns, calculate potential savings from AC temperature adjustments, and alert you to government energy rebate schemes when available. We analyze aggregated usage patterns across our Hong Kong user base to identify trends in summer cooling costs and seasonal tariff changes.

Your information enables us to personalize your experience, send service updates, and communicate important information about utility rate changes. We may use your contact details to respond to inquiries about CLP tariff structures, Towngas cost comparisons, or behavioural energy-saving recommendations. We do not sell your personal data to third parties.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can request a copy of the data we hold about you, including your bill analysis history and consumption records. If you believe your information is inaccurate or incomplete, we will correct it promptly upon your request.

You may withdraw your consent for us to use your data for marketing or analytics purposes. You can opt out of receiving email communications about energy rebate schemes or utility rate updates. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies to improve your browsing experience and remember your preferences when comparing electricity tariffs or analyzing your Towngas bills. Essential cookies are necessary for our platform to function properly, allowing you to log in and access your energy consumption data securely. Analytics cookies help us understand how you use our service and which features are most helpful.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform and your ability to analyze your energy bills effectively. We do not use cookies for targeted advertising. Our detailed cookie policy provides more information about the types of cookies we use and how to manage them.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse. Your bill data and consumption records are encrypted during transmission and storage. We use secure servers and restrict access to your information to authorized personnel only.

While we maintain strong security practices, no online system is completely secure. We recommend using strong passwords and keeping your account credentials confidential. If you suspect unauthorized access to your account, please contact us immediately so we can secure your information.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Your energy consumption data and bill analysis history are typically retained for three years to help you track trends in your summer cooling costs and year-round usage patterns. You can request deletion of your data at any time.

We may retain anonymized or aggregated data indefinitely for research purposes related to energy consumption patterns across Hong Kong households. This helps us improve our tariff comparison tools and understand the impact of behavioural energy-saving changes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any material changes will be communicated to you via email or through prominent notice on our platform. Your continued use of our service following such changes indicates your acceptance of the updated Privacy Policy.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.